Room Service Representative

About the role

The Room Service Representative takes patient meal orders for the room service program and assists with appropriate meal selections for the patient in accordance with their medically-directed diet order. Enters data into the software program, run reports, and performs other department record keeping functions. Assists with cash handling procedures in the department. Job Description: SCHEDULE: (1) shift every 2 weeks minimum (able to pick up open shifts) Cross trained between the following shifts: 6:30a-11a, 3p-6:45p, 4p-7p Every other weekend required 2 holidays per year required KEY ACCOUNTABILITIES: Uses excellent customer service skills to order meal choices of the patient or to politely explain when selections need to be modified to fit the prescribed diet order. Takes meal orders via phone or visits patient in room as appropriate. Processes tube feeding and nourishments orders, prints labels, and checks for accuracy. Communicates with patient and/or nutrition care team regarding feeding issues of the patient including the missed meal report. Prepares production records, service factor records, floor stock charges, and other department files. Assists in projects as needed to meet the demands of the department. Identifies and brings forward any issues regarding the room service software program that impede quality service for our patients. Works with food production teams to ensure meal orders are clear. Assists with system applications, quality audits, and training and reference materials for dining services software. Cleans, sanitizes, and maintains an organized work area. Performs other duties as assigned.