Provide Signature Service customer service to homeowner
Create and maintain homeowners' job files
Build a concrete relationship with the homeowner
Work with RSR's to move the homeowner's job through the process
Work with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or Job's in Progress
Resolve any post install situations.
Schedule homeowners' technical measure, installation date, and reminder calls
Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress
Send out the post installation survey and resolve any post installation situations
Requirements
2+ years customer service experience
Solid and accurate data entry skills
Strong communication and time management skills
Competency in Microsoft Office software
High attention to detail and organization abilities
Excellent interpersonal skills and the ability to manage simultaneous task
PAY RANGE:
$24.95 - $36.15
CULTURE AND BENEFITS:
401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing*
Medical, Dental and Vision Coverage*
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave*
Career Growth Planning & Nationwide Career Opportunities
*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
Benefits
Health insuranceDental insuranceVision insuranceFlexible scheduleParental leave
Additional Information
ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION:
The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales and Install teams to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer's experience in upgrading their homes.
Andersen · Middleburg Heights, OH