Music Streaming Platform Chat Support Specialist with Swedish and English (Remote in Bulgaria)

Requirements

• Excellent Swedish (C1) and English (C1)
• Valid EU work permit
• Prior customer service experience is a plus
• Strong written communication and problem-solving skills
• A team player with a positive, can-do attitude
• Comfortable explaining complex topics in a clear, simple manner
• W hat You'll Get:
• Fully remote training and work from anywhere in Bulgaria
• Additional health and life insurance
• 21 days of paid annual leave
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support
• Why Join Us?
• Fully digital onboarding and contract signing
• Recognition and referral programs
• Engaging employee events and wellness initiatives
• Learning platforms and certification support
• Exposure to global business and an inclusive, multicultural environment
• All your information will be kept confidential according to EEO guidelines.

Benefits

Additional Information

What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to platform users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Sutherland? Share your experience