Administrative Customer Virtual Entry-Level Admin Assistant

Requirements

• High school diploma required; Bachelor's degree or diploma
• Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage).
• Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets , email management, and document formatting.
• Experience using CRM systems
• Language Requirements (MENA-Focused)
• Basic Arabic (spoken and written) is preferred for most MENA markets.
• Basic English (spoken and written) .
• Skills and Competencies
• Strong customer-first mindset with the ability to remain calm and professional under pressure.
• Excellent verbal and written communication with clear, polite, and solution-oriented messaging.
• Strong attention to detail and accuracy in documentation, data entry, and record-keeping.
• Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
• Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed.
• High integrity and discretion when handling confidential customer and company information.
• Cultural sensitivity and awareness of customer expectations across different MENA countries.

Additional Information

We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the (MENA) region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment. You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach. Performance Indicators (KPIs) Success in this role is commonly measured by: First response time and overall resolution time Quality and accuracy of case documentation Customer satisfaction feedback (CSAT) and complaint handling quality Ticket backlog management and follow-up consistency Adherence to policies, scripts/processes, and service standards Administrative accuracy (data quality, report timeliness, document compliance) Career Growth Opportunities This role offers clear development pathways, depending on performance and interest, including: Senior Customer Service Representative / Team Lead Customer Experience (CX) Specialist Office Administrator / Operations Coordinator Sales Support / Account Coordinator Quality Assurance (QA) or Training Specialist Equal Opportunity Statement We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.

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Company Intel

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