Design Manager, Vehicle Shopping and Service Experience

About the role

Design Manager, Vehicle Shopping and Service Experience Human Interface Design Studio GM's Human Interface Design Studio is hiring a Design Manager to lead and elevate our global web and app experiences. We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM's digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world. This role plays a critical part in defining that future. What You 'll Do This is a hands-on senior leadership role. You will lead a team and stay deeply embedded in the work. You will define the experience vision for vehicle discovery, shopping, and service. You will work alongside designers to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view. You will: Set and champion a strong experience direction across web and mobile Personally raise the bar on visual, interaction, and motion craft Lead critique and guide designers through iteration toward simple, intuitive solutions Balance roadmap commitments with forward-looking innovation Partner closely with product and engineering to shape solutions from concept through delivery Translate research and data into clear experience decisions Advocate for quality when speed or complexity creates pressure Drive measurable customer and business impact Key Characteristics A senior product designer who still loves the work and leads from within it Strong in visual fundamentals, interaction design, and motion, with the ability to execute and elevate complex digital experiences Able to move seamlessly between big-picture experience strategy and pixel-level precision Comfortable navigating ambiguity and bringing clarity to complex systems Experienced shipping meaningful web and mobile products at scale A steady, confident leader who influences through clarity, quality, and strong point of view

Responsibilities

• Manage, mentor, and grow a high-performing team of designers
• Establish and evolve the experience vision for global vehicle commerce
• Oversee design initiatives across web and mobile platforms
• Lead design reviews focused on solving real customer problems with clarity and simplicity
• Drive alignment across product, engineering, and business partners
• Ensure accessibility and inclusive design practices are built into the work
• Build scalable design practices that improve consistency and quality
• Maintain high standards while creating an environment where designers can do their best work
• Your Skills & Abilities (Required Qualifications)
• 10 or more years designing digital products for web and or mobile
• 5 or more years managing and developing design teams
• Strong portfolio demonstrating craft, systems thinking, and shipped digital products
• Proven experience delivering measurable business and customer impact
• Deep knowledge of UX principles, usability heuristics, and commerce best practices
• Exceptional eye for layout, hierarchy, typography, and visual coherence
• Experience building interactive prototypes and incorporating motion
• Strong storytelling and senior-level presentation skills
• Ability to navigate complexity and manage multiple priorities
• Proficiency in Figma and Adobe Creative Suite
• What Can Give You a Competitive Advantage (Preferred Qualifications)
• Experience working within complex global brands
• Background in automotive or large-scale digital ecosystems
• Experience modernizing legacy systems or scaling digital commerce platforms

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