Bird · Edmonton, Ab, CanadaPrepare for this interview
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Digital Services Infrastructure Analyst Reporting to the Manager, IT Infrastructure, the Digital Services Infrastructure Analyst is highly skilled and has extensive experience in managing and supporting Infrastructure, including server and storage systems, virtualization technologies, network infrastructure and security systems. They are responsible for managing the day-to-day operations of our IT infrastructure, ensuring its reliability, security, and availability. This position is based in our Edmonton, AB office and offers an opportunity to learn and grow your career within the Digital Services field. What You Will Be Working On Server Management Working with the IT team, to design, install, configure, tune, and optimize use of the Server infrastructure and related components. Monitoring systems and responding to operational incidents. Planning, testing, and executing upgrades as necessary. Performing system backups and recovery. Conducting server builds and compliance testing. Formulating, documenting, and updating standard procedures for system administration. Administration and design of backup systems. Network Management Working with the IT team, to design, install, configure, tune, and optimize use of the Network infrastructure and related components. Monitoring systems and responding to incidents. Planning, testing, and executing upgrades as necessary. Site configuration, monitoring, and deployment. Capacity Planning Installing operating system software, patches, and upgrades. Participating in the development of KPIs for Infrastructure availability. Ensuring server, network infrastructure maintained and designed to provide high performance of business applications. Availability Management Ensuring integrity and confidentiality of sensitive data. Planning, documenting, and testing appropriate infrastructure-related disaster recovery and/or business continuity systems. Maintaining and supporting the messaging infrastructure to achieve high availability and performance. Identifying areas for enterprise-wide system improvements and upgrades, including trending analysis and capacity planning. Team building and coaching for operational teams. Technical Proficiency Ability to use and understand the functionality of various IT programs and systems, including, but not limited to: Windows Server 2016, 2019 & 2022 Active Directory, Entra ID Dell Hardware, Including VxRail SAN\NAS; HPE Server Hardware Experience, including Proliant Security Technologies such as firewall, network access control, and detection systems; Familiarity with CrowdStrike Falcon and Fortinet is an Asset Citrix XenApp, Microsoft RDS ESX vSphere Microsoft 365 Exchange Online Veeam, Commvault Backup & Restore
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