Director, Property Management, Cleveland

About the role

Bedrock's Cleveland portfolio is in an exciting moment of growth and transformation. From the adaptive reuse and long‑term redevelopment vision of Tower City to a multifamily presence at The May Company building and an expanding pipeline of projects, this market presents an opportunity for experienced real estate leadership to have a direct and visible impact. The Director of Property Management serves as the central operational leader for all property management and engineering activities in Cleveland. This role provides oversight and direction across residential, commercial, and engineering functions to ensure assets are operated to Bedrock standards, with strong financial discipline, operational accountability, and a consistent tenant and occupant experience. Reporting directly to the Managing Director, Cleveland, this role is responsible for establishing long‑term operational clarity and leadership across the portfolio following a period of interim oversight, and for supporting Bedrock's objectives as a best‑in‑class owner‑operator in Downtown Cleveland. CLEVELAND PORTFOLIO OVERVIEW The Director will oversee operations across the following assets and teams: Multifamily / Mixed-Use The May Company Building - a primarily multifamily, mixed‑use asset supported by an on‑site property management team. Commercial & Transitional Assets Tower City - a landmark mixed‑use complex undergoing long‑term repositioning, requiring thoughtful, cost‑conscious operational leadership. 250 W Huron - an office asset requiring active operational oversight and coordination with leasing and hospitality partners. Dormant or held assets - properties managed to minimize carrying costs and preserve future redevelopment or disposition optionality. Assets under development or transition requiring operational coordination with tenants, operators, asset management, and development partners. Direct reports to this role will include property management leadership across residential and commercial assets, engineering leadership, and residential leasing, as applicable based on portfolio needs. ESSENTIAL FUNTIONS Financial Oversight & Performance Own annual budgets and forecasts for all managed assets, partnering with Accounting and Asset Management to drive financial performance and NOI outcomes. Monitor monthly performance against plan; identify variances and direct corrective actions. Oversee vendor procurement, contracts, and service agreements to ensure cost discipline and service quality. Ensure compliance with applicable financing, regulatory, and reporting requirements. Operational Leadership & Accountability Provide leadership and direction to residential, commercial, and engineering teams, ensuring alignment with Bedrock standards and priorities. Establish and maintain consistent operating procedures, workflows, and performance expectations across the portfolio. Serve as the primary escalation point for complex operational, tenant, or asset‑level issues. Lead regular inspections and operational reviews to identify risks, gaps, and improvement opportunities. Engineering & Asset Care Oversee Cleveland engineering operations through leadership of the Engineering Manager. Apply working knowledge of mechanical, electrical, plumbing, and building systems to guide priorities, evaluate risks, and support informed decision‑making. Ensure preventive maintenance, capital work, and system performance are planned, documented, and aligned with near‑ and long‑term asset goals. Tenant, Stakeholder & Portfolio Coordination Cultivate productive relationships with residential and commercial tenants, supporting lease compliance, renewals, and issue resolution. Coordinate with Leasing, Legal, Development, and external partners on matters affecting portfolio operations. Represent Bedrock professionally with tenants, vendors, and community stakeholders. Transitional & Redevelopment Support Provide operational leadership for assets in transition, balancing daily performance with long‑term redevelopment or disposition objectives. Advise leadership on operational considerations related to redevelopment, acquisitions, or portfolio strategy. All othe