Lead Visitor Management Concierge - Baylor University Medical Center (Prior Supervisory Experience Required)

About the role

The Lead Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Under the direction of the Account Manager, the Lead Visitor Management Concierge has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on site. Positioned at all hospital entrances, the Lead Visitor Management Concierge is a vital part of the patient and visitor experience. Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $23 per. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Oversee employees and arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital. Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards. Monitor screening equipment provided by Baylor and follow respective workflows. Oversee employees and promptly report anything suspicious to Public Safety for further evaluation and response. Oversee employees and assist patients and guests with inquiries, directions, and initial questions regarding the facility or services. Descriptive Statement(s) % of Time Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures. 25% As a dedicated Lead, you will oversee and regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies. 25% Oversee and ensure compliance with Visitor Management procedures and protocols. 25% Monitor condition of physical area and promptly report anything below standard to management. 15% Other duties as assigned. 10% The total amount of time for all functions of the job 100%