Help customers navigate their current subscriptions, which could include coverage of: Power market exposure and cost optimization
Supply chain and infrastructure planning
Energy transition and sustainability initiatives
Deliver tailored success programs that drive measurable ROI and adoption
Lead High-Impact Engagements
Own and elevate Quarterly Business Reviews focused on outcomes and strategic alignment
Translate complex usage data into clear, actionable insights
Ensure onboarding, adoption, and long-term engagement are optimized
Protect and Grow Strategic Accounts
Monitor account health and proactively mitigate risk
Identify expansion opportunities aligned to customer strategies
Partner with Sales on renewals, retention, and growth
Be the Voice of the Customer
Capture customer feedback and influence Product, Research, and Commercial teams
Advocate for improvements that enhance customer outcomes
Contribute Beyond the Portfolio
Develop and refine playbooks for Power & Technology customers
Share best practices and help scale Customer Success effectiveness
What Success Looks Like
Stabilize and strengthen engagement across all assigned accounts
Increase adoption across underutilized products and workflows
Reduce risk across at-risk accounts through proactive plans
Identify and progress expansion opportunities with Sales
Contribute at least one scalable playbook or best practice for the Tech segment
What Makes This Role Unique
Direct engagement with hyperscalers and global technology leaders shaping energy demand
Work at the intersection of energy transition, infrastructure, and digital growth
Leverage real-world, asset-level data to influence high-stakes decisions
High autonomy with strong visibility across Sales, Product, and Research leadership
Designed as a high-impact, fast-ramp role with immediate ownership
What Great Looks Like
Brings executive presence and credibility with senior stakeholders
Translates complex data into commercially relevant, actionable insights
Balances high autonomy with stron
Benefits
Health insurance
Additional Information
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
For over 50 years our work has guided the decisions of the world's most influential energy producers, utilities companies, financial institutions and governments.
Now, with the world's energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That's why we've redefined what's possible with Intelligence Connected.
By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence - whether planning days, weeks, months or decades ahead.
Wood Mackenzie
Intelligence Connected
WoodMac.com
Wood Mackenzie Brand Video
Wood Mackenzie Values
Inclusive - we succeed together
Trusting - we choose to trust each other
Customer committed - we put customers at the heart of our decisions
Future Focused - we accelerate change
Curious - we turn knowledge into action
Wood Mackenzie is looking for a Lead Customer Success Manager to take ownership of a curated portfolio of high-value Power & Technology clients, including hyperscalers and large technology companies, during a critical period of growth and customer engagement.
This is a 6-month fixed-term contract (maternity leave cover), designed for a high-impact, senior contributor who can step in quickly, build credibility with executive stakeholders, and drive measurable outcomes across a strategic set of accounts.
You won't just manage accounts, you'll help customers solve complex, high-stakes challenges at the intersection of energy markets, infrastructure, and technology, where decisions directly impact capital allocation, product strategy, and long-term growth.
Why This Role Matters Now
Energy systems are being reshaped by technology-driven demand, particularly from data centers, digital infrastructure, and electrification trends. At the same time, customers are navigating:
Increasingly complex and volatile power markets
Supply chain constraints and cost pressures
The need for defensible, data-driven decision making
As a trusted partner, you'll help customers cut through uncertainty, leveraging Wood Mackenzie's real-world data, analytics, and insights to drive confident, strategic decisions.
Portfolio Scope
~10 high-value Power & Technology accounts
Mix of hyperscalers, global technology companies, and energy-tech players
Stakeholders across strategy, product, sustainability, infrastructure, and procurement
Woodmac · TX Houston Office