Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
Ensure showroom and equipment are clean and in line with Miele display standards
Support the in house Culinary Team with the coordination of cooking classes
Continually learn and improve on product knowledge in order to offer best solutions to customers
Assist with telephone enquires and general administration duties
Assist with trading nights, product training sessions and showroom events
Active participation in the customer engagement framework
Achieve and exceed team based targets & KPIs
Actively demonstrating and supporting the Miele Values in everyday work
About You:
As the successful candidate you will have:
Experience delivering world class customer service standards with a consultative approach
Ability to work and succeed in a team environment
Ability to resolve customer enquiries and potential conflicts in a professional manner
Can thrive in fast paced, high pressure situations
Adaptable and ability to think quickly on your feet to provide solutions to customers
Possess excellent communication skills
Intermediate knowledge of systems including MS Excel and CRM software
Desire to continually learn and improve on product knowledge in order to advise our customers
Availability to work on a rotating roster, between Mon-Sun, during the business hours of 9:00am-5:30pm, and until 9pm on some Fridays.
Benefits
Generous staff discounts on our beautiful & premium productsAccess to Miele's free annual health checksParticipation in our great Employee Reward and Recognition Program Miele MomentsAccess to EAP Support ServicesTraining, coaching and development from an experienced Centre ManagerCareer development opportunities from a company who supports growing from withinOpportunity to join a fantastic workplace culture and teamThe values we nurture at Miele:We take it on and make it happenWe act as leadersWe help others to be successfulIf you are a consultative salesperson, enjoy being challenged and are continually striving to improve your skills and knowledge and help improve others, pleaseHealth insurance
Additional Information
Exciting opportunity to join a dynamic and collaborative team and work with premium, globally renowned products and appliances
Are you looking to join a globally recognised brand selling premium products?
Do you love consulting with customers to find their best product solution?
Are you looking for a company where you feel valued and supported?
The ideology of "Immer Besser" (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.
Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.
The Position:
Located at our beautiful, new Canberra location, this position will be suited to someone who loves working with people, customers and being part of a premium retail brand.
This will be a full-time position working 37.5 hours per week. The Centre trades Monday to Sunday.
Miele · Unknown