Additional Information
It's your time, make it matter.
At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!
Job Description
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Review completed Cat Inspect reports; identify and prioritize Action Required (AR) items.
Monitor Condition Monitoring systems (e.g. Texada) and Cat Inspect website to manage inspection alerts; maintain clean and accurate alert queues, ensuring no backlog.
Create and manage cases, including clear descriptions and recommendations for work opportunities (i.e. leads).
Submit cases and work opportunities to Pricing Team; track to ensure timely quoting and follow-through.
Collaborate and communicate directly with customers and internal Product Support, Service, and Sales teams to optimize efficiency and effectiveness of the inspection-to-quote process.
Support and maintain documentation standards and data accuracy within Cat Inspect, Condition Monitoring systems, and related systems.
Maintain punctual, regular, and predictable attendance.
OTHER JOB FUNCTIONS
Assist Pricing Team with creating and transmitting quotes to customers for parts and services.
Travel occasionally to Peterson locations to attend meetings, training, company events, professional development, and industry conferences.
JOB SCOPE
This position serves in the capacity of the Product Support Inspection Specialist . General discretion and judgment are exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the to the department can be significant.
INTERPERSONAL CONTACTS
Internal contacts consist of various levels of positions in the company from business unit leaders to entry level positions. The position regularly exchanges information in person, in writing, via telephone or by electronic transfer. The position regularly deals with confidential information including but not limited to customer data and company process, service, and product costs. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information. External contacts may consist of customers, visitors, manufacturer representatives, vendors, and consultants.
Petersonholding · San Leandro, CA