Credit & Collection Specialist

About the role

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary Manages customer accounts to ensure timely payments and reduce outstanding debts. Communicates effectively with clients to resolve billing issues and negotiate payment plans. Monitors payment activities and updates records to maintain accurate financial data. Key Areas of Responsibility - Monitors accounts receivable to identify overdue payments and initiate collection efforts. - Contacts customers via phone, email, or mail to request payment and provide account information. - Negotiates payment arrangements and settlements within company policies to recover owed funds. - Collaborates with internal departments to address billing discrepancies and resolve disputes. - Maintains accurate records of collection activities and customer communications in the system. - Prepares reports on collection status, outstanding debts, and recovery rates for management review. - Ensures compliance with legal and regulatory requirements related to debt collection practices. - Reconcile customer accounts and provide insights to stakeholders. - Report on collection progress and results. - Contact customers to discuss their overdue payments and develop repayment plans. - Work closely with the cash app team, CommOps and KAMs to address disputes and escalations. Critical Experiences - Bachelor's degree in Finance, Accounting, Business Administration, or a related field to ensure foundational knowledge in financial principles and business operations. - Minimum of 3 years experience in accounts receivable, collections, or credit management, demonstrating proficiency in managing overdue payments, negotiating settlements, and resolving billing disputes. - Certification in Credit and Collections (e.g., Certified Credit and Collection Professional) or equivalent is preferred to validate expertise in debt collection practices and compliance with legal regulations. Everything we'll do for you You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.