Bereavement Helpdesk Consultant

About the role

*Looking for multiple people Estates mission statement is 'Guiding clients through grief with integrity, compassion and care.' What the team says about working in BHD: "BHD has been the first place at HL where I have made a significant, positive impact on the lives of our clients." "You do not have to work Saturdays, so this give us more of a work life balance" "It has really helped my learning and development being able to join a small team who are all great to work with" "Bereavement Helpdesk can be challenging but is very worthwhile and always feels rewarding when you have helped someone at a difficult time" We are looking for great people to join us in the first helpdesk that sits directly with operations, so please come, and invest in YOUR future at Hargreaves Lansdown in the first helpdesk made up entirely of Senior consultants. You will be joining Bereavement Helpdesk at a very exciting time, as one of the top six teams in the business to have made the move to salesforce. As a Bereavement Helpdesk agent you will be able to provide a unique perspective to influence our ways of working moving forward and how we assist our clients. Our teams' purpose is to support clients through the handling of the estate, or the pension, and make their lives that little bit easier. In some cases, you will be a point of contact for them from start to finish which can be very rewarding to know you've genuinely made a difference. Each situation is different and being on this team gives you the freedom to investigate complex queries and deliver a positive outcome for our client's. Job Description