Director, Operations Learning Enablement

About the role

College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support. The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage. The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between product design, systems implementation, and operational process delivery . This role will lead the enablement strategy for our Operations Division , ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design. The Director of Learning Enablement will work closely with Operations and instructional design teams, platform/product owners, process owners, technology, and subject matter experts to develop training experiences and support adoption of products and tools . This role requires a strong strategic process facilitator who is capable of building efficient workflows, collaborating broadly within a busy environment, and build stakeholder buy-in. In this role, you will: 1. Learning Process Enablement & Optimization (40%) Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency. Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams. Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems. Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals. 2. Governance and Standards Stewardship (30%) Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs. Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals. Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams. Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates. 3. Learning Lifecycle Management (30%) Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch. Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements. Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects. About You Exceptional candidates can effectively speak to : 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization. Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon ). Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans. Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project). Knowledgeable in content authoring tools with AI integrations and review processes. Excellent written and verbal communication, stakeholder facilitation, and change management methodology an