Minimum two (2) year office, clerical, or call center experience; preferably in a medical setting. Will except two (2) years medical education in lieu of experience.
Minimum three (3) years customer service experience required or 6 months meeting call center metrics in as a CPAR-II (p referred)
High School Diploma or GED
Possess proficient computer skills operating multiple systems in a windows-based environment
Knowledge of medical terminology, referrals/orders and medical insurance preferred
Electronic Medical Record experience; EPIC preferred.
Familiarity with data entry and complex scheduling preferred
About Rockwood Clinic
About the Spokane Community
Why MultiCare?
Rooted in the local community
Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
Growth and education
Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
Well-being and support
Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
Living our values
Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
Belonging for all
Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
Pacific Northwest lifestyle
Work and live where natural beauty, adventure and strong community connections are part of everyday life.
Pay and Benefit Expectations
Benefits
Health insuranceDental insurancePaid time off
Additional Information
Join a team that shares your calling
At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.
FTE: 1.0, Shift: Day, Schedule: Business Hours
Position Summary
The Centralized Patient Access Representative III (CPAR-III) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions.
Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patients, providers and multiple medical practice locations. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR III is the third level of a 4-tiered job family typically assigned responsibility to support multiple medical specialty practice locations. Responsibilities:
All CPAR-I & II Functions
Schedule appointments for multiple specialty medical practice locations; both outpatient and hospital based in a centralized team setting.
Process patient orders/referrals received from providers.
Follows all patient screening protocols and clears patients for safety prior to undergoing any exam or procedure, relaying all exam or procedure specific preparatory information to patients prior to their appointment to ensure optimal patient outcomes.
Multicare · Spokane, WA