Chief of Staff to the Managing Director - Intel Customer Support at Applied Materials

Strategic & Customer Alignment
Partner with the Managing Director to define and execute account-level strategy aligned to Intel's technology roadmaps, factory ramps, and business priorities
Translate customer commitments into clear internal execution plans across engineering, operations, supply chain, field service, and support teams
Ensure Applied Materials leadership is aligned on Intel-specific priorities, risks, and opportunities
Executive Advisory & Decision Support
Act as a strategic thought partner to the Managing Director on Intel account performance, escalation management, and long-term partnership strategy
Prepare executive briefings, customer reviews, and materials for Intel leadership engagements
Synthesize complex technical, operational, and commercial data into clear executive recommendations
Operational Excellence & Execution
Drive operating cadence for the Intel account (e.g., staff meetings, QBRs, escalation reviews, milestone tracking)
Track progress against customer commitments, KPIs, and SLAs; ensure follow-through on actions
Partner closely with Finance, HR, Legal, Supply Chain, and Operations to ensure disciplined execution and governance
Cross-Functional Leadership
Act as the connective tissue across global functions supporting Intel (Engineering, Global Services, Manufacturing, Logistics, IT, Quality)
Influence outcomes across teams without direct authority to unblock issues impacting customer success
Anticipate dependencies and risks that could impact Intel fab operations or ramp schedules
Customer Interface & Escalation Management
Support preparation and follow-up for critical customer meetings and engagements
Lead or coordinate executive-level escalations to resolution in partnership with senior leaders
Represent the Managing Director in cross-functional or customer-facing forums as appropriate
Communications & Change Management
Ensure consistent, clear internal messaging regarding Intel priorities, commitments, and expectations
Support change management efforts tied to customer demands, organizational shifts, or operational improvements
Enable transparency and alignment across leadership levels
Special Projects
Lead high-impact initiatives related to customer delivery, process optimization, or strategic growth on the Intel account
Manage time-sensitive or confidential initiatives on behalf of the Managing Director
Required Qualifications
Bachelor's degree required; MBA or advanced degree preferred
8-12+ years of experience in strategy, operations, program management, consulting, or customer-facing leadership roles
Experience supporting large, strategic customers in a complex, matrixed organization
Strong executive communication, analytical, and problem-solving capabilities
Ability to operate effectively in high-pressure, customer-critical environments

Chief of Staff to the Managing Director - Intel Customer Support

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Company Intel

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