National Operational Excellence Lead

About the role

Job Description Summary: Create engagement for continuous improvement and lead improvement for KPI through CI at national level. Create end-to-end project to support business productivity and improve cost. Job Description: Purpose of National Operational Excellence Lead. Rejuvenate continuous improvement culture across organization(s). Monitor unit(s) for continuous improvement activities across functions. Doing internal training for LSS and coaching. Key Functional Roles and Responsibilities. Support and facilitate continuous improvement activities. Regular monitoring and follow up (activities and benefit tracking). Key contact and initiator to connect units, CoE and other functions. Run Black Belt scale project. Critical Success Factors. Engagement for continuous improvement. Improvement on unit(s) KPI through CI. Improvement on customer complaints, audit findings and MR. Continuous project in the pipeline. Regular CI event at National and Unit. Job Requirements: Minimum 10 years of professional experience , with at least 5 years as Change Leader or Continuous Improvement Leader. Have formal training in Lean Six Sigma methodology , with strong understanding of process improvement frameworks and tools Certified Lean Six Sigma, Black Belt certification is highly preferred. Strong analytical and problem-solving capabilities, with the ability to identify process gaps and implement sustainable improvements. Proficient in data analysis tools , particularly Microsoft Excel and statistical tools such as Minitab or equivalent Experience in process mapping, root cause analysis, and performance measurement Demonstrated ability to lead cross-functional teams and drive change adoption within the organization. Strong communication and stakeholder management skills, with the ability to influence and engage at all levels of the organization. Good at English both writing or speaking. "Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"

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