Associate Director Supply Operations - Bangkok Based

About the role

We are looking for an experienced leader to drive strategic initiatives across Supply Operations. In this role, you will improve processes, enhance compliance, enable automation, and deliver scalable solutions by partnering across teams and using data to turn problems into practical outcomes. In This Role, You'll Get To : Lead strategic initiatives across Supply Operations focused on process improvement, automation, compliance, and scalability Identify inefficiencies, risks, and control gaps through data, operational insight, and stakeholder engagement Partner with teams within and outside Supply to design and implement scalable solutions Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement Improve workflows, governance, SOPs, and controls to increase consistency and compliance Define and monitor KPIs to measure operational and project performance Support resolution of complex operational or system-related issues through structured root cause analysis Coach team members and foster a culture of ownership, collaboration, and continuous improvement What You'll Need to Succeed : Functional Competencies Strong operations and process improvement capability, with experience improving workflows at scale Proven ability to lead complex cross-functional initiatives and deliver measurable business outcomes Strong stakeholder management and collaboration skills across teams within Supply and across other functions Strong business judgment and structured problem-solving skills Excellent verbal and written communication skills Technical Competencies Strong analytical skills with the ability to use data to identify issues and support decisions Working proficiency in SQL and experience with BI/reporting tools Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities Ability to translate business needs into clear requirements and support implementation Leadership Competencies Strong ownership, accountability, and execution mindset Ability to prioritize and operate effectively in a fast-paced environment Collaborative, proactive, and solution-oriented Ability to coach team members and align stakeholders It's Great if You Have : Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments Experience working with supply, partner operations, connectivity, or commercial operations teams, including partnering with Product and Engineering teams Familiarity with CRM, workflow automation, or low-code/no-code tools Exposure to APIs, system integrations, or operational tooling ecosystems

Requirements

• Bachelor's degree in Business, Engineering, Information Systems, Analytics, Operations, or a related field
• 8+ years of relevant experience in operations, transformation, project management, process improvement, or automation
• Proven track record of leading cross-functional projects with measurable business impact
• Proven people leadership experience
• Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works.
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• Equal Opportunity Employer
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent an

Additional Information

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team : The Supply Operations team builds and scales the processes, systems, and operational solutions that support commercial growth and improve efficiency across Agoda's Supply organization. We work closely with teams within Supply and across Product, Engineering, Analytics, Customer Experience, Finance, Legal, and Compliance to solve operational pain points, improve workflows, strengthen controls, and drive scalable impact. As Assistant Director, Supply Operations, you will lead high-impact improvement and automation initiatives that make Supply teams more effective, efficient, and scalable.

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