Manager, Coffee Commercialization, TH

About the role

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Reporting to the Director, Roasted Coffee R&D, Quality and Standards, this role manages the development and commercialization of roasted whole bean and ground coffee products across North America and supporting international markets. The position partners closely with cross-functional teams, vendors and manufacturing plants to ensure products meet quality, sensory, operational, and business objectives from concept through full-scale production. This role also serves as a coffee subject matter expert, supporting product quality, manufacturing capability, industry insight, and continuous improvement across the coffee network. Coffee Development & Innovation Lead the development of roasted whole bean and ground coffee products (R&G) to meet partner, guest, and consumer needs across North America and supporting international markets. Support development of recipes for coffee machines and manual preparation of coffee beverages, including brewed coffee, espresso-based drinks and cold brew, based on sensory evaluation, consumer testing, and product quality objectives. Plant Commercialization & Manufacturing Manage the commercialization of new coffee products from pilot scale through full manufacturing, working closely with cross-functional teams. Drive product development work for coffee products at plant level both internally and at vendors, ensuring work is done efficiently and delivers on quality standards. Conduct vendor capability assessments, including comprehensive plant-level questionnaires for facilities new to the Tim Hortons coffee manufacturing network. Develop and ensure adherence to plant-specific processing and finished goods specifications for coffee manufacturing, including roasting, grinding, and packaging, ensuring the highest quality sensory results through shelf life of products. Ensure accurate, controlled documentation of product specifications. Support Quality Technical Writers and serve as an approver for the SPEQ commodity hub. Maintain a detailed inventory of manufacturing network capabilities and contingency plans, providing the information needed to support sourcing decisions and volume allocations. Evaluate changes to packaging, processing or finished goods specifications by partnering with plant operations and cross-functional teams to design robust trials that generate high-quality data and support accurate, confident decision-making. At plant level, troubleshoot production challenges identified through sensory monitoring and specification compliance reviews, providing root cause analysis and corrective actions. Ensure thorough validation and capability assessments of new coffee production equipment, including roasters, grinders, and packaging systems. Project Management & Cross-Functional Collaboration Collaborate with CPG, Operations, Supply Chain, and Procurement to align product development with business objectives, cost targets, and launch readiness. Manage multiple concurrent coffee development projects using structured stage-gate processes, ensuring timely delivery against commercialization milestones. Act as the technical point of contact for Corporate QA and other functions, providing guidance on matters related to coffee products and the manufacturing network. Support the product quality monitoring process by participating in cuppings and partnering with plants to troubleshoot production issues, conduct root cause analysis, and implement corrective actions that drive continuous quality improvement. Industry Intelligence & Consumer Insight Benchmark competitors' QSR and CPG coffee offerings to identify white space opportunities and maintain competitive positioning. Actively monitor global coffee industry trends, including specialty coffee movements, processing innovations, and evolving consumer preferences, and translate insights into