Employee Experience Specialist

About the role

Who are Benifex ? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex 's mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that's where you come in. 🚀 Why should you apply? 🌟 Culture: work with a team that are collaborative and support one another to succeed as a team not individuals Autonomy: no micro management here, we want talented people that can work of their own initiative Progression: great onboarding programme with progression opportunities within 12-18 months (within the team and into other teams) Top 10 Employer, Sunday Times Best Places to Work Awards Work for a profitable, fast-growing market leader in the online reward and benefits space *Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position This is a 14 hours per week role. Great benefits: 💰£9,767.52 (annual pro rata salary) 🤸 Flexible work - choose a working setup that works for you (must be based in the UK or Ireland) ✈️ 25 days holiday plus your local bank holidays 🎂 Your birthday off ❤️ Two half day wellbeing days 🩺 Healthcare cash plan to cover the costs of day to day healthcare 🧠 Employee Assistance Plan 24/7 365 support 🤒 Income Protection (75%) and life assurance (4x salary) 🤑 Pension scheme 💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month! Role Overview 🚀 Are you a natural when it comes to connecting with people and take pride in delivering exceptional customer service? If yes, the Employee Experience Centre is the place for you. As a valuable member of our team, (on a 14 hour contract), you'll play a crucial role in providing prompt resolutions to queries related to our Onehub technology via phone or chat interactions. Each day, our team go above and beyond to ensure outstanding customer service is consistently delivered to a diverse clientele. To thrive in this role, you'll need to embody a true people-oriented spirit and maintain a positive attitude that contributes to our fantastic team dynamic. While prior experience in a customer service environment is advantageous, it's your genuine passion for delivering unparalleled customer experiences that truly makes you a perfect fit for us. Join our amazing team at Benifex and make a meaningful impact on the lives of our valued customers employees. Responsibilities 🤘 Skillfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences. Immerse yourself in our cutting-edge OneHub Platform, delving deeply into the intricacies of Employee Benefits, Reward and Recognition, and Discounts. Cultivate an unparalleled understanding of these domains, positioning yourself as the ultimate go-to resource for comprehensive and in-depth information. Your expertise will be the key to unlocking extraordinary experiences for our customers and their employees alike. Collaborate with the team to ensure service level agreements (SLAs) are consistently met. Independently strive to achieve personal targets and goals but most importantly, collaborate with your team to enhance your knowledge and achieve excellent results together. Deliver exceptional customer service to both our customers and their employees, leaving a positive and lasting impression. What are we looking for? 🔎 Someone who enjoys working with people and giving an exceptional customer service. Enthusiastic about thriving in a fast-paced environment. Demonstrates exceptional teamwork and collaboration abilities. Quick learner, adaptable to process changes, new products, challenges and tasks. Problem solving skills, able to use their initiative to find a resolution Possesses proficient computer skills. Exhibits excellent written and verbal English communication skills. Prior experience in customer service is preferred. Experience in HR/employee benefits is a nice to have. Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you. Our interview process ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible. 📞 Initial call with the Talent team 🧪 Online tests in numeracy and logical reasoning ⏳ Interview with the hiring manager and a member of the team 🤩 F