Nttlimited · Petaling Jaya, MalaysiaPrepare for this interview
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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality. Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications. You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines. Technology: Microsoft Azure/Public cloud Role Objective: Provide technical support and act an advisor for local and global client for public cloud and hybrid infrastructure, ensuring service stability, SLA compliance and proactive risk management across cloud platforms. Key Accountabilities: Act as the single technical point of contact for assigned local and global customer accounts. Provide technical support for Azure cloud and hybrid infrastructure. Lead incident, problem, change and manage client technical escalations. Troubleshoot and closely work with resolver team for high severity (P1/P2) incidents across OS, database, application and network layers until the resolution. Perform deep root cause analysis and recommend permanent corrective actions, Advanced troubleshooting of Azure IaaS/PaaS, networking and hybrid connectivity. Advanced knowledge of Windows Server and Linux OS administration. Ensure backup, DR, monitoring, patching and availability are correctly implemented. Support and improve automation, standardization and operational runbooks. Lead and govern resolver teams, ensuring adherence to standards, validation controls and SLAs. Required Expertise: 10-12 years in enterprise infrastructure / cloud operations support experiences. Strong understanding of Azure IaaS/PaaS platforms, Azure networking, security, identity and application delivery. Experience in customer facing roles and escalation management. Solid knowledge of identity and access management (AD / Entra ID). Experience with enterprise web applications and databases. Working knowledge of Azure front door, application gateway, LB DNS, Backup, SQLDB and MS Intune. Basic understanding of SAP & SharePoint infrastructure. Strong communication and stakeholder management skills. Strong documentation, audit readiness and compliance practices
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