Senior Field Service Technician - State of Louisiana

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Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we enable individuals to perform at their best when it truly counts. We empower firefighters to see around buildings and police officers to see around street corners. We encourage you to discover our work, which is meaningful, impactful, and at the forefront of innovation. Motorola Solutions is a global leader in professional mobile communications systems, boasting a rich history of technological advancements and a worldwide presence of installed systems. The core of our business involves deploying mission-critical digital mobile communication systems for government and public safety communications clients. Job Description The Senior Field Service Technician will be dedicated to and responsible for the State of Louisiana (LWIN) Public Safety System. This major state-wide system comprises 155 sites operating within the 700/800 MHz range and supports up to 100,000 subscribers. The Senior Field Service Technician will support the Field Service Organization (FSO). The FSO supports implementing and maintaining highly technical mission-critical digital mobile communication systems for Government & Public Safety Communications customers in the state of Louisiana. Job tasks include but are not limited to deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwaves, computers, servers, and network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists, and Service Partners to accomplish the mission. The FSO department is on-call 24/7/365 to support mission-critical systems for our public safety customers. Providing technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing the performance of RF and Broadband architecture (e.g., legacy analog, advanced digital P25, and data infrastructure). Maintaining, optimizing, testing, documenting, and supporting complex communication systems. Performing preventative maintenance routines with a focus on trend analysis and documentation to ensure proper system operation. Developing solutions for difficult technical problems encountered during system maintenance, upgrades, or support issues. Collaborating with Engineering, Project Management, Sales, and Customer Service personnel to effectively maintain, optimize, and support advanced communication systems that meet or exceed customer expectations. Delivering strong knowledge of wired communication systems, such as Local Area Networks (LAN) and Wide Area Networks (WAN). Gaining experience with logging recording systems, RF interfaces, wired/wireless communication systems, and networking equipment. Possessing unique combinations of strong multi-site RF communication system and computer/networking skills. Providing weekly reports of activities and accomplishments. Being proficient with Microsoft Office products and the Motorola Radio Programming Software suite. Being capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Demonstrating strong self-management and interpersonal skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams. Being self-motivated and self-managed to perform required duties with minimal direct supervision. Being able to quickly solve customer problems during stressful situations. Working knowledge of various communications test equipment including: Communication System Analyzers Ethernet Link test sets T1 Test Sets TIMS (Transmission Impairment Measurement Set) Digital RF Power Meter Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures. Able to demonstrate high level systems expertise and have a minimum of 3+ years of related experience with the following equipment: Motorola Base Stations (GTR series) Consoles (MCC7500, MCC7100) Channel Banks and T1 Circuits Computer IP Networks and Configuration Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is stron