IT Support Specialist - Bad Vilbel, Germany

About the role

## **IT Support Specialist - Bad Vilbel, Germany** **Company Overview** Join FrontWell Solutions, an industry leader in Laboratory Information Management Systems and Manufacturing IT Solutions. As a premier consulting firm, we specialize in advanced technological solutions aimed at enhancing operational excellence in the life sciences sector. Our commitment to innovation and excellence has established us as a trusted partner in the industry, helping our clients achieve strategic business outcomes. **Position Overview** FrontWell Solutions seeks a proactive **IT Support Specialist** to deliver front-line technical support and system maintenance across our local and remote team members. You'll troubleshoot, document, and enhance IT systems ensuring smooth day-to-day operations. **Key Responsibilities** - Provide 1st and 2nd line IT support for hardware, software, and network issues. - Manage user access and security configurations across Microsoft 365. - Set up new devices and manage replacement equipment. - Document IT incidents and implement preventative measures. - Support process improvements and maintain data compliance. **Qualifications** - Degree or IT systems training. - At least 2 years experience in tech support or helpdesk environments. - Fluency in German and English. - Working knowledge of Microsoft 365, Windows OS, and Active Directory. - Excellent troubleshooting and communication skills. **Working Conditions** Bad Vilbel-based with minimum three days onsite weekly. **Why Join FrontWell Solutions?** At FrontWell Solutions, we go beyond offering competitive remuneration; we're committed to creating a supportive and transparent work environment. With us, you'll benefit from: Fair Work Conditions: We believe in transparency and fairness in all our policies. Remote Work Infrastructure: Our state-of-the-art setup enables seamless remote work, ensuring you can perform at your best, regardless of location. Innovative Culture: Immerse yourself in our start-up spirit and can-do mentality. We encourage creativity and innovation at every level. Empowerment and Feedback: A culture grounded in trust, empowerment, and constructive feedback, fostering personal and professional growth. Career Growth: With a proven track record, we offer tailored career plans to help you achieve your ambitions, offering opportunities for early responsibility in a supportive environment. Work-Life Harmony: We prioritize your work-life balance, tailoring our approach to match your personal preferences.

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