Lending Claims Specialist ll (Hybrid: Waverly, IA)

Benefits

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At TruStage, we're on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what's possible. We need you to help us shape what's next. You'll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition This Claims Specialist role is responsible for the investigation, communication, and settlement of Life and/or Involuntary Unemployment claims. This role is responsible for obtaining medical, employment or other information needed to make a claim decision and will make claim determinations and settle claims. This role is also responsible for educating customers on policy provisions, interpreting financial and non-financial information, and following claim requirements and procedures. May require examinations / licensing. Job Responsibilities: Provide a high-quality customer service experience characterized by educating customers, keeping customers informed of next steps and answering customer questions. Maintain a compassionate and empathetic approach when interacting with claimants, ensuring their concerns are heard and addressed with professionalism and care. Review claim information to determine steps needed to complete the settlement of a claim. Initiate and complete claim settlement transactions. Actively engage in an inclusive team environment by providing guidance to other team members, participating in team meetings and team projects. Continuous improvement is a focus. Follow documented department claim procedures and requirements defined by claims good faith claim handling guidelines. Document phone calls and claim information accurately and proficiently. Identify opportunities to improve team performance and contribute to process enhancements. May be required to obtain and maintain relevant examinations and licensing. The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. Job Requirements: Associate Degree or equivalent work experience. Bachelor's degree preferred 2 + years of customer service experience, including demonstrated teleservice skills 2 + years of Claim processing experience Excellent oral and written communication skills Fluency in verbal/written Spanish preferred Strong continuous improvement, analytical, critical thinking and problem solving; Decision-making experience is a plus. Demonstrated interpersonal and customer service skills Intellectual curiosity and the desire to learn Demonstrated ability to interpret medical and insurance documentation Position Specific : Serve the Customer Drive for Results Knowledge of TruStage If you're ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process. Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status. Base Salary Range: $46,800.00 - $69,500.00 At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when "life happens," you can focus on what's most important. Accommodation request TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.