Greeter-(Riddle Hospital)

About the role

The Greeter Service Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner. The Greeter Service Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services. The Greeter Service Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards. Computer skills and data entry are critical skills for this role. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. - 25% Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. Assists visitors with directions, information and other inquiries. - 25% Enters confidential personal patient information into hospital database in order to register them for their service. Delivers messages, items and/or amenities as requested. Ensures that patient and business confidentiality is maintained at all times. - 25% Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed. - 10% Reports all accidents and incidents observed on shift to Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. - 10% Transports patients via wheelchair within the facility. - 5% The total amount of time for all functions of the job - 100%