SO_IT Infrastructure Support Engineer - Storage and Server_TM_2026

Requirements

• 2-4 years of experience in IT infrastructure with a focus on server manageme
• FTS Collaboration
• Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.
• Maintain a high level of professionalism and reliability

Additional Information

Roles & Responsibilities: Server Management (Windows/Linux) Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments Coordinate with internal teams and vendors under guidance for hardware or software-related support Participate in knowledge-sharing sessions within the team and learn server management best practices Maintain basic documentation of server incidents, actions taken, and vendor communications Storage Management (SAN/NAS) - Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance - Assist in coordinating with vendors for storage hardware support, including part replacements and RMA processes - Ability to identify issues and escalate complex or critical problems to senior engineers or management when required - Support investigation and resolution of storage-related incidents, and track escalated issues until closure - Participate in knowledge-sharing activities within the team and learn storage (SAN/NAS) best practices - Maintain basic documentation of incidents, resolutions, and vendor communications Educational qualification: B.E (IT or Computer Science) or Equivalent.

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Company Intel

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