Front Desk Agent

Requirements

• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 15 pounds.
• Follow instructions without close supervision.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.
• If you love creating a welcoming space for guests and want to be part of a resort that values teamwork, growth, and great service. Apply today and start your Westgate adventure!
• Why Westgate?
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) - Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact
• This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

What You'll Do as a Front Desk Agent: As a Front Desk Agent at Westgate Resorts , you effectively check guests into and out of the resort by performing the following duties. You will demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members. Greets, registers, and assigns rooms to guests. Issues room keys and provides escort instructions to bellhops. Date-stamps, sorts, and racks incoming mail and messages. Transmits and receives telephone messages. Answers inquiries pertaining to hotel services, guest registration, and shopping, dining, entertainment, and travel directions. Maintains records of room availability and guest accounts. Computes bills, collects payment, and makes change for guests. Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone to the ledger. Makes restaurant, transportation, or entertainment reservations and arranges tours. Assists guests with the deposit of valuables in the hotel safe or safe deposit boxes. Performs nightly bucket checks. Listens to guest concerns and identifies appropriate solutions.

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