BPN Operations Excellence Program Manager

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Department Name: Operations Excellence Work Shift: Day Job Category: General Operations A rewarding career that fits your life. As an employer of the future, we are proud to offer our team members many career and lifestyle choices including remote work options. If you're looking to leverage your abilities - you belong at Banner Health. Arizona is a year-round destination. Sunny skies and low humidity prevail 300 days a year across the state. From awesome natural wonders to culinary treats, tribal lands, vibrant cities, world-class resorts, renowned golfing and historic Western towns, there are some truly breathtaking moments to be had in the Grand Canyon State. As a BPN Operations Excellence Program Manager , you will turn complex healthcare data into clear, actionable insights that drive meaningful decisions across the organization. You will design and maintain Power BI dashboards and executive-level reports, working across complex, multi-source datasets while leveraging strong SQL skills to write queries, validate data integrity, and troubleshoot issues across platforms like Snowflake and Teradata. You will serve as the go-to data resource for operational teams, translating business questions into analytical solutions and using your ability to independently navigate large, complex datasets to uncover insights. In this highly collaborative environment, you will represent your team on regional and company-wide initiatives, contributing to system implementations and process redesign, while continuously staying ahead of industry and compliance trends to bring valuable knowledge back to your stakeholders. You'll thrive in this role because your work directly impacts operational and clinical decisions, giving you clear visibility into how your insights drive real outcomes. You'll be part of a highly collaborative environment, working cross-functionally across the organization and building strong connections with key stakeholders. There's also plenty of opportunity to grow your skills in healthcare analytics, Python, and modern data tools, all within a stable, mission-driven healthcare setting where your work feels meaningful every day. You bring strong SQL skills and hands-on experience with Power BI, along with the ability to independently navigate large, complex datasets and uncover meaningful insights. You communicate effectively, translating data findings into clear, actionable information for a wide range of audiences. An ideal candidate will also have experience with tools and platforms such as Python, Snowflake, Teradata, Cerner, Innovaccer, Jiva, IDX, or Salesforce reporting, and may hold a Master's degree in Statistics, Data Science, Engineering, or a related field. This is a remote position with standard business hours, Monday - Friday 8AM-5PM. An ideal candidate will reside in Arizona. Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs. POSITION SUMMARY This position collaborates with organization leaders to coordinate and lead the assessment, design, and implementation of operational processes and lean management routines that align with the organization's initiatives to improve clinical and operational performance across the insurance division . The position performs performance monitoring and makes recommendations for data driven decision-making. This position assists with analysis to target areas of improvement and monitors sustainability of improvement efforts, as well as performance management methodologies and practices. CORE FUNCTIONS 1. Works collaboratively with clinical and operational leaders to assess workflows, data, scenarios and other factors to identify improvement efforts that will enhance clinic and operational. Co-develops business cases and justifications for change opportunities. 2. Assists with data collection, observations, research and analysis of clinic outcomes, financial and operational performance, and business planning for identification, design and implementation of improvements. Works with clinical and operational leaders to ensure compliance with operating and capital budgets to achieve financial performance. 3. Conducts regular Root Cause Analysis & Corrective Action Planning alongside leaders using the knowledge of process variation analysis, population health metrics and operations research techniques. Develops workflow assessments, gap analyses, recommendations and proposals to drive and sustain positive change. 4. Maintains a working knowledge of operations, identifying top performers and helping