Additional Information
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region. The ideal candidate will have a deep understanding of the LATAM market, proven partner management experience, and a strong ability to drive business growth through collaboration with external partners.
As a LATAM Partner Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.
What will I be doing?
Manage Partner Relationship:
Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.
Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.
Collaborate with partners to identify new business opportunities and expand existing partnerships.
Negotiate, close, and manage partnership agreements that align with business goals.
Market Expansion and Partner Acquisition:
Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals.
Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.
Develop go-to-market strategies for new partner launches and promotions in the region.
Performance Monitoring and Optimization:
Track partner performance, including sales targets, growth metrics, and overall contribution to business success.
Run weekly forecasts with partners to drive accountability and performance.
Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.
Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.
Cross-Functional Collaboration:
Work with internal teams such as product to provide feedback on PMF in region.
Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health.
Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.
Reporting and Analytics:
Provide regular updates on partner performance, KPIs, and sales metrics to senior management.
Regional Expertise:
Stay current on trends, regulations, and industry best practices specific to the LATAM market.
Leverage local market knowledge to help shape partnership strategies and support the company's regional growth objectives.
Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.
What skills do I need?
8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.
Experience running channel sales or direct sales is a big plus.
Proven track record of driving revenue growth and building successful partnerships in LATAM.
Experience in B2B SaaS or AI environments.
Strong negotiation, communication, and interpersonal skills.
Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.
Ability to manage multiple projects simultaneously and meet deadlines.
Analytical mindset with the ability to work with data and generate actionable insights.
Intercom · San Francisco, CA