Senior Account Manager

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and "self" direct their own long-term home care. Our role as the nation's largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com ). Job Summary: The Senior Account Manager is responsible for leading strategic client relationships, ensuring successful delivery of contractual obligations, and driving business growth across health and human services programs. This role serves as a trusted advisor to state agencies, managed care organizations, and key stakeholders, overseeing program performance, service level agreements, and complex cross-functional initiatives. The Senior Account Manager acts as a subject matter expert on organizational products and services, providing consultative guidance to clients while identifying opportunities to expand partnerships and generate new business. This position leads proposal development, sales presentations, system demonstrations, contract negotiations, and business development efforts while ensuring exceptional client satisfaction and operational excellence. The Senior Account Manager collaborates with internal teams to manage project execution, resolve complex issues, monitor financial performance, and support continuous improvement initiatives. Additionally, the role provides leadership, coaching, and performance management to team members, fostering a culture of accountability, collaboration, and professional growth. Key Requirements: Client Relationship Management Develop and maintain strategic relationships with state agencies, managed care organizations, and key stakeholders. Serve as the primary escalation point for complex client concerns, ensuring timely resolution and client satisfaction. Facilitate executive-level meetings and communications to align client expectations with organizational objectives. Identify opportunities to strengthen partnerships, expand services, and enhance long-term client engagement. Business Development & Strategic Growth Lead business development initiatives to identify, pursue, and secure new revenue opportunities. Direct proposal development, sales presentations, contract negotiations, and system demonstrations. Analyze market trends, competitive intelligence, and client needs to support strategic growth initiatives. Promote organizational thought leadership through industry engagement, presentations, and relationship building. Program & Project Leadership Oversee the successful execution of contractual obligations, service level agreements, and project deliverables. Lead cross-functional teams in the planning, implementation, and monitoring of complex programs and initiatives. Drive issue resolution, risk mitigation, and continuous improvement efforts to achieve operational excellence. Monitor program performance, financial results, and quality metrics to ensure organizational objectives are met. Leadership & Team Development Provide coaching, mentoring, and performance management to direct and indirect reports. Foster a culture of accountability, collaboration, and professional growth across the team. Establish clear priorities, expectations, and development plans to support employee success. Partner with staff to enhance knowledge, skills, and capabilities through ongoing feedback and leadership support. Required Skills: Excellent client relationship management skills throughout work history. Demonstrated project management and proven execution of projects or efforts. Proven business development and revenue generation expertise. Ability to keep leadership informed about potential market, revenue, products, services, competitors, partners, clients, and opportunities. Champion thought leadership, such as conference presentations, white papers as needed. Leverage contacts, relationships and competitor intelligence in business and product development leadership. Ability to lead, manage and supervise a team of high-performing business development professionals. Proven knowledge of the local market and competitors to develop the company's unique sellin

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