Comprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Dental insurance
Vision insurance
401(k)
Additional Information
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As the Senior Specialist, Logistics at RXO, you are responsible for monitoring all operations daily workload including but not limited to customer relations, bidding available freight, monitoring drivers, delivery and routing issues with external customers and contracted drivers. This position involves heavy phone and email contact between external customers and contracted drivers and carriers. In addition, the position is responsible for data entry tasks. You will have a starring role in helping us continue to provide daily freight solutions for our Expedite customers.
What your day-to-day will look like:
Maintain phone communication between external customers and contracted drivers/couriers
Assist contracted drivers with delivery issues
Resolve any customer or driver issues, complaints, and answer questions
Monitoring progress of shipments
System data entry tasks including customer charges, driver day, and carrier pay.
Assign drivers to shipments
Secure additional freight
Update customer portals
Additional duties as requested
At a minimum, you will need:
2 years of experience in a customer service role resolving issues and responding to customer requests
It would be great if you also have:
High school diploma or equivalent
Experience in a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Rxo · Sunrise, FL