Lead all aspects of the employee lifecycle, including hiring, onboarding, and ongoing performance management, while fostering an inclusive environment
Conduct regular 1:1s, huddles, and side-by-side coaching sessions to identify skills gaps and implement tailored training plans
Support Employee Experience initiatives by recognizing team successes and driving high performance
Operational Excellence
Oversee daily service levels, phone coverage, and case management tracking to consistently meet SLAs and KPIs
Analyze case management data and customer satisfaction feedback to implement solutions for service delivery improvements
Partner with the CMO organization and internal stakeholders to execute strategic initiatives that align with the corporate vision
Technical Stewardship & Escalation
Oversee expert-level troubleshooting for complex solution deployments and resolve high-priority customer issues via phone and email
Observe case trends to refine support workflows and improve overall department efficiency
Maintain a continuous learning mindset regarding hardware/software configurations and IP networking to guide the team
Target Base Salary Range: $65,000- $75,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
High School diploma
2+ years in an IT environment
Must be able to obtain background clearance as required by government customers
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Benefits
Health insuranceDental insuranceVision insurance401(k)Equity / stock optionsPerformance bonusParental leave
Additional Information
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Our customer support ecosystem operates with an unwavering customer focus to support the individuals, businesses, and public safety agencies that depend on our technology. We build and connect technologies to help protect people, property, and places. By maintaining deep technical knowledge across our evolving product lines, our team plays an essential role in "Solving for safer".
Job Description
As a Technical Support Team Lead, you will work in a people-first culture designed to elevate both team performance and the overall customer experience . You will oversee resource utilization, phone coverage, and team productivity while driving a collaborative environment built on technical excellence . In this role, you will lead a highly technical team, empowering individuals to pursue their passion and potential while delivering on our operational metrics .
Motorola · Allen, TX (tx139)