Service Manager

About the role

Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values. Do you want a rewarding career in care where you can really make a difference everyday? We are looking for a passionate, committed, strong and resilient Service Manager to develop and support our employees and customers to live their best lives! Your duties will include overseeing the effective, outcome focused day-to-day delivery of high-quality support, meeting the requirements of the contract, in relation to hours of support provided and to promote and encourage a culture that demonstrates how we actively deliver our values and beliefs. Also you will be required to lead the service and the team members to deliver care and support that demonstrates empowerment, choice, personalisation care and compassion, and that also demonstrates the principles of equality, diversity, respect and dignity. As well as ensuring the support and care systems and actions enable people to achieve their highest levels of independence, life aspirations and fulfilment appropriate for each person supported. This role also requires you to achieve and exceed budgeted targets for service hours, number of customers, staff management and surplus levels This position is for 40-hours per week at our Ash Grove service in Evesham. Flexibility will be required for early mornings, evenings, weekends and sleep in shifts to meet the needs of the business. A contribution towards the on-call rota will also be established once fully trained. A minimum of 2 years supervisory experience is essential. Because of the nature of the service, the successful candidate must have a minimum of five years' experience supporting adults who have learning disabilities, including a minimum of two years supporting those who have complex health needs (e.g. Epilepsy, Catheter, Stoma and Dysphagia). Due to the rural location of the service, a full driving licence would be beneficial. Duties and key responsibilities: Deputise for the Operational Manager Resource management and rota's Staff Management (appraisals, absence and performance management) Meeting with professionals (e.g. customer reviews, professional assessments, MDT meetings) Compliance and regulatory standards Competency Assessments Maintaining accurate customer and staff records, both paper-based and electronically which may include: Support Plans, Risk Assessments, Mental Capacity Assessments, Health Action Plans, Hospital Passports, Medication profiles. Monitoring training compliance Recruitment and onboarding (e.g. interviews, induction, probation reviews) Ensuring safe staffing levels within the service, including delivering hands on support when required Health & Safety Safeguarding Must be proficient with Microsoft Word, Excel and be computer literate. Experience of care management software and electronic rostering would be advantageous In our latest inspection, we were rated GOOD by CQC! If you are Honest, Effective, Aspirational, Respectful and Trustworthy you're our kind of person. Alongside being part of something amazing, our employee benefits include: - Extensive training and development - we will support with health and social care diplomas together with the care certificate - 28 days' annual leave (inclusive of bank holidays) rising to 33 days after 5 years - Access to 24 hour Employee Assistance Scheme and trained mental health first aiders - Discount card for high street and online retailers - Employee 'Refer a Friend' scheme - Long service awards - Sick pay - Life assurance scheme - Staff recognition awards If you want to really make a difference every day and share our values: Honest Effective Aspirational Respectful Trustworthy why not apply today! REF-228 556