The person in this role is responsible for meeting/exceeding the following goals (set annually):
Relationship development and growth - executive & functional stakeholders
Renewal rate
ROI/Value that the customer can articulate when asked
Net Promoter Score (economic buyer and other stakeholders) for accounts served
This position will work and function as an integral part of Stanson-Premier's member facing teams which includes sales, product, marketing and technical services - working to ensure that members will be successful in an era of healthcare reform integration and beyond.
This person will have key competencies in understanding a broad range of healthcare industry challenges, account management, healthcare technology clinical and/or financial, and a track record of hands-on experience of meeting/exceeding goals.
Responsibility #1- 60%
Maintain a proactive cadence with customers to grow account relationship, advise of new product and service offerings, discuss optimization opportunities, identify SMART goals, establish success metrics, and track progress towards achieving goals.
Analyze data trends, alert patterns, and other key data metrics to present insightful use cases and recommendations to customers.
Be a team leader & collaborative worker - the CSM will be the "quarterback" for internal Stanson teams to coordinate key presentations to customers based on internal analysis.
Builds, develops and grows business relationships within large healthcare delivery systems vital to the success of projects.
Identifies project risks & takes appropriate actions to mitigate them.
Utilize business professional writing & communication skills to lead projects in an efficient & effective manner.
Educate & train key healthcare project champions to learn the Stanson 'Iris' analytics tool.
Responsibility #2 - 20%
Identify and validate value and return on investment Stanson-Premier delivers to members, renewal and business retention activities
Responsibility #3 - 10%
Utilize standard practices, reporting and value calculations while customizing based on the member. Contribute to ongoing improvement/best practices for Customer Success.
Responsibility #4 - 10%
Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes
Administrative activities
Required Qualifications
Work Experience:
Years of Applicable Experience - 7 or more years Education:
Bachelors (Required)
Requirements
Managing or implementing large complex accounts with multiple products and services
Develop relationships and engage with health system C-suite and other key functional stakeholders
Executive level presentations
Health system operations
Consulting
Experience with Epic, Cerner, Athena, or other EMR implementation, and/or healthcare consulting roles
SaaS
Education:
Masters
Project Management Professional (PMP)
Additional Job Requirements:
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats .
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Premierinc · Worldwide