RCC Area Manager

About the role

The RCC Area Manager is a key role in leading teams and lines of business with a clear vision and long-term, strategic approach, which also includes daily operations of RCC. The position leads Supervisors and their extended teams to deliver on organizational goals. It requires critical thinking and extensive collaboration to successfully execute new and existing programs, while remaining aligned on priorities and operational details. The position may require on-call availability as well as some weekend and holiday coverage. As an RCC Area Manager: -Lead, with exceptional care and operational rigor, an extended organization comprised of multiple teams of specialists who report into their front line Team Leader (supervisor). -Responsible for enabling your teams to create magical experiences with every customer interaction. -Assess business performance with strong analytical rigor and own the results. Communicate findings clearly to senior leaders -- including the "why" behind the numbers -- and drive the actions and accountability needed to close gaps against goals. -Develop each Team Leader to perform at their best, build teams where skills and strengths complement each other, and raise the collective bar of your leadership team over time.