Own incident management for production systems, including troubleshooting, root cause analysis (RCA), and implementation of preventive measures based on monitoring and alerts.
Lead 24/7 operational support through an on‑call rotation model.
Manage and oversee production deployments, change creation, and post‑deployment troubleshooting.
Drive operational excellence across infrastructure, CI/CD pipelines, and platform reliability.
Design, maintain, and improve monitoring dashboards and alerting (Dynatrace preferred).
Ensure proper documentation of incidents, runbooks, changes, and procedures (Confluence).
Coordinate closely with the onshore team to ensure alignment, handoffs, and clear communication.
Enforce operational processes, standards, and continuous improvement within the team.
Minimum Requirement
Degree or equivalent experience. Typically requires 12+ years of professional experience and 3+ years of supervisory and/or management experience.
Critical Skills
Proven experience managing and leading DevOps / SRE / Operations teams
Strong hands‑on experience with:
Kubernetes (AKS)
CI/CD (GitHub and Github Actions)
Infrastructure management (Azure)
Monitoring application and infrastructure ( Dynatrace)
Experience with incident management, RCA, and production support
Strong documentation skills (Confluence/Service-now or similar)
Experience with ServiceNow (incident, change, and problem management)
Ability to operate effectively in a global / offshore-onshore model
Strong communication and stakeholder‑management skills
Key Expectations
Be both technically hands‑on and managerially effective
Ensure high availability, stability, and operational readiness
Drive accountability, quality, and continuous improvement across the team
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com .
Benefits
Health insurance
Additional Information
About McKesson Compile
Established in 1833, McKesson is a US Fortune 10 global leader in healthcare supply chain management solutions, retail pharmacy, healthcare technology, community oncology, and specialty care. We partner with life sciences companies, manufacturers, providers, pharmacies, governments, and other healthcare organizations to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost effectively.
Based in Bangalore India, McKesson Compile's data is a comprehensive, full linked system of record for the US Healthcare market, with intelligence on 2M+ healthcare professionals (HCPs) and over 800K facilities. Compile's data includes high capture medical and pharmacy claims, closed capture Medicare claims (100%), along with best-in-class provider affiliations and customer master.
At McKesson we deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives.
We are looking for an experienced Senior Manager - DevOps to lead and manage an offshore operations team. This role requires a strong balance of hands‑on technical expertise and people management, with close collaboration with the onshore team.
Mckesson · Bangalore, India