High school diploma, Technical college degree, or equivalent professional experience
One or more years of technical training, military training, or equivalent professional work experience
Proficiency with MS Office Suite
Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory
One or more years of work experience in a mission-critical or similar environment
KNOWLEDGE, SKILLS, AND ABILITIES
Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization
Ability to function in a team environment.
Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
The ability to acquire and apply job-related knowledge within set guidelines and expectations.
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from
Benefits
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.The "Know Your Rights" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster-FormattedDental insuranceVision insurance401(k)Performance bonusParental leave
Additional Information
The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, assisting with customer equipment installs, providing support on low and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution, and completing other tasks as assigned.
This role requires shift work hours to support a 24x7x365 data center environment. To be eligible for a position as Critical Operations Associate , the candidate must agree to successfully complete all career pathing qualifications for the Critical Operation Associate and COT I within two years of their start date.
RESPONSIBILITIES, other duties may be assigned.
Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
Assist with preventive and/or corrective maintenance on mechanical and electrical equipment.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
Performs routine tours of the facility to ensure all equipment is operation as designed
Monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
Responds as required to building emergencies and customer requests.
Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
Qtsdatacenters · Wilmer, TX