Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
Maintain accurate tagging and data entry of all tasks, projects, and requests performed
Form strong XFN partnerships with local Helpdesk, Facilities, and Events
Provide VC focused support for users of all levels
RCA reported network related call escalation issues
Active monitoring of local and global VC Endpoints and related hardware
Initiate Cisco TAC cases and vendor RMA's for equipment
Advise and QC integrators of client installation standards
Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations
Track inventory of on-site supplies, consumables, and assets
Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools
Provide ongoing technical support for video conferencing equipment and in-room AV technology.
Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users.
Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.
Analyze trends in AV/VC issues to proactively improve service quality and operational processes.
Document solutions and best practices to enhance team knowledge and efficiency.
Participate in the commissioning of AV systems for both retrofits and new builds.
Ensure all installations meet company standards and client requirements.
Additional Duties:
Collaborate with cross-functional teams to deliver seamless AV experiences.
Maintain accurate records of maintenance activities and service requests.
Ideal Candidate:
Strong technical background in AV/VC systems.
Excellent problem-solving and communication skills.
Highly proficient with a wide range of AV technologies.
ESSENTIAL CRITERIA:
Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issues
Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture
Ability to work both independently as well as with a team
Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work
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Pay Range
$73,000 - $76,000 USD
Benefits
Vision insuranceEquity / stock options
Additional Information
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Eositsolutions · New York, NY