Local Account Manager

Responsibilities

• Customer facing
• Manages the local business (commercial) relationship for each assigned client.
• Identification of possible business at risk
• Identification of new client opportunities
• Operational excellence
• SOP (standard operating procedures) creation, review and sign-off with relevant stakeholders and final distribution. The account manager will ensure that local operations are clear on all client expectations and requirements as noted within the SOP.
• Report creation, monitoring and distribution as required for each assigned client.
• Quarterly Business Reviews (QBRs)
• Daily Account Maintenance
• Operational escalations - as per client SOP. All operational exceptions will be managed by the local branch operations. The Local Account Manager will not be responsible for the day-to-day operational activities within the local branch. i. 1st Escalation: Local Branch Product Supervisor
• Finance (accounts receivable, DSO) escalations - as per client SOP i. 1st Escalation: Local Branch Product Supervisor
• Account Escalations
• As mentioned previously under section 3.0, the Local Account Manager will only get involved in operational and finance-related escalations when the local branch has exhausted all other means of escalation.
• For each type of escalation, the Local Account Manager will ensure these are clearly defined within each client SOP, and will also ensure alignment and agreement with local branch operations
• Account Profiles & Strategic Development
• Each Local Account Manager will develop and maintain an account profile for each of their assigned clients.
• Each Local Account Manager will develop (1) Continuous Improvement (Project) plan per year for each of their clients. In addition, each Local Account Manager will develop (1) Internal (JAS) Continuous Improvement (Project) plan per year for each client.
• Account Management Engagement
• Ensure alignment with global, regional and national account team members. Account strategy and development
• Ownership and alignment of account responsibilities
• Tender process. All local tenders must be forecasted with the regional bid team within 90 days of tender release. The Local Account Manager is expected to also be active in all internal and external calls relating to the tender process.
• Implementation process. The Local Account Manager will actively participate with the regional implementation team process.
• Participation in client regional QBRs.
• Active management of each client's accounts receivable balance, and to escalate (internally and externally) as necessary.
• Account Manag

Additional Information

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Local Account Manager will be tasked to manage, maintain and grow multiple clients within their assigned geography (assigned branch). The Local Account Manager will ensure that they coordinate their efforts within their assigned group of stakeholders for each client (National Account Manager, Regional Account Manager, Global Account Manager and local operations). The allocation of time for the Local Account Manager should be as follows: 50%: Strategic development of each assigned client within their portfolio (new business) 50%: Tactical operational functions for each assigned client within their portfolio (retention)

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