Complete setup and preparation tasks at the start of each shift.
Deliver guest amenities, food, and beverages promptly to guest rooms.
Ensure that orders are accurate, complete, and meet hotel presentation standards.
Set up trays, carts, or in-room dining tables as requested by the guest.
Greet guests warmly, explain orders, and respond to any questions.
Ensure that guests are satisfied with their orders and promptly address any issues.
Coordinate with the kitchen and bar teams to ensure timely preparation of orders.
Ensure guest satisfaction and report feedback or concerns to supervisors.
Maintain room service areas, clear used trays, and restock supplies.
Follow hotel policies for food handling and ensure sanitation standards are met.
Other duties as assigned.
Your Qualifications Includes :
Knowledge of quality food service techniques and standards
Ability to lift and carry food service trays weighting 35 plus pounds
Ability to multitask and work efficiently in a fast-paced environment.
Ability to work flexible schedule to include weekends and holidays.
Prior experience in food service operation preferred.
Requirements
Clearly able to communicate ideas and information for all audiences both in writing and verbally.
Service-oriented with an authentic attitude and approach to guest service.
Effective at prioritizing tasks in a dynamic environment, ensuring smooth operations, and timely guest service.
Veterans and military spouses are encouraged to apply.
Benefits
Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreHealth insurance401(k)Paid time offFlexible scheduleEquity / stock options
Additional Information
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Loewshotels · Miami Beach - Loews Miami Beach Hotel, FL