The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.This position has an annual rate of $50,000.00Job Description
POSITION SUMMARY
POSITION RESPONSIBILITIES
This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.
Safety and Compliance
Inspect equipment for safety and compliance with State and Federal testing standards.
Determines the physical and driving qualifications of customers for conformance to the established standards necessary for safe driving.
Determines vehicle characteristics to ensure appropriate tests are administered. Checks for valid registration and insurance.
Actively participates in all training events of new regulations and reviewing current regulations regularly.
Operational Management
Input CDL skills test appointments in reporting/scheduling programs, as well as confirming all ELDT requirements have been met.
Regular verification of CDL skills pad/drive route are within State and Federal regulations.
Review documents for eligibility for CDL skills test.
Verify prospective applicants have completed or are exempt from required ELDT requirements prior to administering a CDL Skills test(s).
Customer Service
Communicates information related to driver license applications, testing procedures, test results, and complaint processes to customers.
Connect with customers regarding location of test, test scheduling process, and eligibility in a professional and timely manner.
Quality Assurance
Continually reviewing the CDL Examiner's Manual, State and Federal testing/training materials.
Mandatory refresher training to stay in compliance with State and Federal regulations.
Reporting and Documentation
Maintain accurate records of tests conducted.
Daily monitoring of State-issued equipment and maintenance of all applications necessary to preform daily functions.
Reporting of tests administered, no shows, walk-ins, deviation from drive route, etc. in a timely manner.
Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
In-depth knowledge of both state and federal regulations pertaining to the CDL program and how to reference such regulations; provide proper feedback to applicants/ third-party examiners/ trainers/ truck schools.
Proficient in technology and software relevant to conducting CDL skills examinations/reports/training/auditing.
Effective problem-solving, critical thinking, analytical, oral and written communication, and organizational skills; strong leadership, organizational, and communication skills.
Ability to work effectively in team environment, participating and assisting their peers; participate in the development and evaluation of program objectives and procedures; make sound decisions under pressure and resolve conflicts effectively.
Ability to obtain AAMVA CCE Certification; obtain Passenger, School Bus, and Tanker endorsements.
Administer skills examinations for all classes of license/CMVs; work with s
Dental insurance
Vision insurance
Additional Information
Job Posting Title
CDL Auditor
Agency
640 SERVICE OKLAHOMA
Supervisory Organization
D&S - CDL Services
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Okgov · Oklahoma City - 6001 N Classen Blvd