Drive overall revenue growth across retention, expansion, and new business.
Own annual revenue targets, forecasting, and product-level commercial planning.
Identify market opportunities, competitive threats, and pricing/positioning improvements. Determine plans to execute on those opportunities, execute and deliver the results.
Align commercial plans with The Access Group and the NPE SoftCo strategy.
Continuously scan for emerging market dynamics and bring new commercial insights to the leadership team
Product Direction & Roadmap Ownership
Define and lead the strategic direction for the ClassforKids product.
Prioritise product initiatives based on customer needs, commercial impact, and market insights.
Ensure alignment between product development, customer value, and go‑to‑market execution.
Translate strategy into clear plans for cross‑functional delivery teams.
Adapt product priorities fluidly as market conditions, customer feedback, and AI capabilities evolve - comfortable moving between tools and approaches.
Customer Retention & Success (GRR/NRR)
Own GRR and NRR targets, partnering with central Access teams to drive improvements.
Develop retention strategies, early‑warning mechanisms, and churn mitigation plans.
Oversee customer health scoring, adoption initiatives, and risk management.
Approach retention challenges systematically - knows when to persist with existing strategies and when to pivot based on data.
Sales Performance & Pipeline Health
Build and maintain a strong pipeline to meet revenue and growth targets.
Partner with NPE Sales Management on performance, quota attainment, process optimisation, and forecasting.
Monitor key commercial metrics including win rates, pipeline coverage, ARR growth, and conversion.
Leverage AI and analytics tools to identify pipeline patterns and accelerate conversion.
P&L Ownership & Financial Management
Hold full P&L accountability for the ClassforKids product.
Manage revenue, cost, margins, and investment decisions to optimise profitability.
Oversee commercial budget allocation across sales, marketing, and customer success.
Deliver accurate financial reporting and insights to executive stakeholders.
Programme Execution & Operational Excellence
Lead implementation
Benefits
Health insuranceVision insuranceFlexible schedule
Additional Information
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.
General Manager ClassforKids - in the Access Non ‑ Profit & Education Division (NPE)
The Access Group:
We're looking for people to join the Access family who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging collaboration in our thriving offices. We take the development of our people seriously, supporting you with a personalised success plan and career progression opportunities.
Alongside a competitive salary, 25 days' holiday (increasing with tenure), a matched pension scheme, and a variety of flexible benefits, you'll also have a charity day to support a cause that matters to you.
Role Overview:
The General Manager ClassforKids role is within the Non‑Profit & Education (NPE) Software Company. The role plays a pivotal role in driving ClassForKids' sustainable revenue growth, product performance, and customer outcomes.
Reporting to the NPE SoftCo General Manager, the role is responsible for determining the ClassForKids growth strategy, driving this into executable commercial plans and leading ClassForKids cross‑functional teams to deliver against key financial and customer metrics.
This role owns the three ‑ year product ‑ level commercial strategy , defining the "WHAT" of product direction and enabling delivery through strong matrix leadership. Success requires not only strategic vision and commercial acumen, but a future-ready mindset - the ability to adapt, learn continuously, and harness AI and emerging tools to drive outsized impact.
Theaccessgroup · Glasgow, UK