Senior Product Manager, Client Configuration

Benefits

Additional Information

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens. Summary of Position Teladoc is transforming business operations to deliver a best‑in‑class client implementation and onboarding experience while driving meaningful operational efficiency through the Client Connection Center. We are building a connected digital ecosystem that modernizes how enterprise clients are configured, onboarded, and managed across their lifecycle, enabling seamless self‑service client interactions while maintaining continuity across legacy systems. In partnership with Data Science, Operations, Engineering, and Client Management, this role will create scalable, resilient configuration capabilities that support both near‑term operational needs and long‑term platform modernization. The Senior Product Manager, Client Configuration owns the end‑to‑end product roadmap and execution for client configuration capabilities that cut across multiple value streams and downstream systems. The ideal candidate brings strong product leadership, systems thinking, and the ability to manage complexity in an enterprise environment. Essential Duties and Responsibilities Lead cross‑functional and cross‑enterprise teams in the development and execution of the Client Configuration roadmap within the Client Connection Center. Own the product vision, strategy, and roadmap for Client Configuration, balancing new capability delivery with legacy system constraints and technical debt. Own end‑to‑end release readiness for Client Configuration capabilities delivered through multi‑wave project releases, including sequencing, cutover, stabilization, and hypercare. Partner with Engineering and Operations to define cutover strategies, rollback plans, and parallel‑run approaches that protect live client operations. Proactively identify and manage cross‑platform dependencies across legacy systems, emerging capabilities, and third‑party vendors. Continuously evaluate market, client, and operational insights to identify opportunities for product enhancements, efficiency gains, and improved client outcomes. Manage backlog prioritization, write clear requirements and user stories, and make informed tradeoffs across business value, operational risk, and technical feasibility. Partner closely with Client Management and Operations to ensure operational and client readiness, including workflows, enablement, and adoption. Identify, communicate, and mitigate client‑impacting and operational risks associated with configuration changes. Support the transformation of raw data into actionable business and product insights to drive continuous improvement. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Qualifications Expected for Position 5+ years of Product Management experience in an enterprise or B2B environment, preferably supporting operational or platform-based products. Proven experience owning products that span multiple systems and operational teams, including legacy and modern architectures. Strong knowledge of data, analytics, and enterprise platforms with experience operationalizing automated data quality checks (validation rules, reconciliation, monitoring) to keep client configurations aligned across downstream systems. Demonstrated success delivering complex, multi-phase releases with live operational impact. Strong experience with backlog ownership, requirements definition, and translating ambiguous needs into clear, actionable user stories and workflows. Ability to operate effectively in ambiguity, proactively identify gaps, and drive work forward with minimal direction. Strong systems thinking and dependency management skills, with the ability to navigate cross-platform impacts and tradeoffs. Metrics‑driven mindset with the ability to define and track outcomes tied to company goals. Exceptional written and verbal communication skills, including the ability to distill complex concepts for non‑technical audiences. Bonus Qualifications Experience with client lifecycle systems (configuration, onboarding, eligibility, revenue, or support). Experience building or scaling self-service client tools (e.g., client admin portals, guided configuration/onboarding workflows, in-product help) and applying AI/ML (including GenAI) to improve client or operational workflows, with an understanding of measurement, governance, and safe rollout practices. Experience contributing to enterprise transformation or platform modernization initiatives, especially in legacy-to-modern transition environments. Comfortable operati