Executes the order entry process and manages the order fulfilment process for a given business or group of businesses and customers, which are typically key, priority and foundational customers with a high degree of complexity.
Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings.
Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
Maintains service levels according to business prioritization.
Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
Supports commercial strategies with Dow customers across multiple businesses.
Manages inventory control & replenishment for 3rd inventory contractors for Sampling purpose.
Provides support & training to less experienced Customer Service Specialists.
Acts as focal point for key systems, tools or business processes. Find solutions for more complex matters and looks proactively for improvements.
Can manage medium complexity projects within the function.
Is collaborative with ability to handle cross-functional projects & improvement ideas.
Requirements
A minimum of a bachelor's degree is required. Master's degree is preferred.
Required education: Bachelor's degree with 3 to 5 years of work experience.
Your Skills
Strong communication skills
Analytical & problem-solving mindset
Understanding customer needs
Ability to solve medium complex problems
Strong work process knowledge
Strong business acumen, intermediate functional/system knowledge
Organizational agility
Additional Notes
Relocation/visa sponsorship is not aligned with this role
The ability to accommodate a flexible schedule aligned with international time zones is essential
Benefits - What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employ
Benefits
Health insurance401(k)Paid time offFlexible scheduleEquity / stock optionsPerformance bonus
Additional Information
At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
About you and this role
As a Senior Sample Specialist Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.
Dow · Navi Mumbai (ind)