Workday Analyst

About the role

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are looking for a Workday Analyst who will be responsible for providing Tier 2 functional support for the Workday system. This position involves resolving and addressing complex issues and support with the HR systems within the Copeland business units, in a global, multi-divisional business environment.

Responsibilities

• Assist in the configuration and maintenance of Workday modules to meet business requirements.
• Provide Tier 2 functional support for Workday, addressing and resolving user issues and inquiries.
• Troubleshoot and resolve complex system issues related to Workday modules such as HCM, Recruit, Compensation, Talent and Learning with a strong focus on Advanced Comp and Benefit module support.
• Collaborate with Tier 1 support, IT, HR COEs, and other groups to advance and resolve issues as required.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues.
• Participate in system upgrades, testing, and implementation of new features and functionalities.
• Maintain documentation of support activities, issue resolutions, and system configurations.
• Stay updated on the latest Workday updates, industry trends, and standard methodologies to provide informed support and recommendations.
• Adheres to the defined processes and procedures as well as the company's policies.
• Performs other tasks assigned by the direct manager or management, in connection with the responsibilities of the position or compliance with the law.

Requirements

• Bachelor's degree in Information Technology, Human Resources, Business Administration, or a related field.
• Minimum of 2-3 years of experience in Workday functional support or a similar role.
• Strong knowledge of Workday modules, including HCM, Recruit, Compensation, Benefits, Talent and Learning.
• Experience with system configuration, testing, and implementation.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
• Ability to work independently and as part of a team in a global and extremely fast-paced environment.
• Ability to work effectively in a team environment.
• Excellent organizational, interpersonal, and written communication skills.
• Must be fully authorized to work in the United States without sponsorship now or in the future.
• #LI-Hybrid
• #LI-KC2
• Our Commitment to Our People
• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
• Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
• Our Commitment to Inclusion & Belonging
• At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
• Work Authorization
• Copeland will only employ those who are legally authorized to work in the United States. This is not a posit

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