F&B Attendant (Café All-Rounder) - Trailhead Lodge

Benefits

Additional Information

Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor. Trailhead Lodge is Central Oregon's year-round basecamp for adventure and community. Designed for outdoor-minded travelers and locals alike, the lodge offers comfortable, adventure-forward lodging, from winter powder days to summer bike laps and shoulder season escapes. With welcoming communal spaces, thoughtfully designed rooms, and easy access to everything Bend has to offer, Trailhead Lodge is where guests unwind, connect, and prepare for their next great adventure. This role comes with amazing perks & benefits because we want our employees to Work Where You Play! Free employee season pass and free or discounted dependent(s) season pass Free and discounted friends & family day passes Free transportation to & from Bend, Sunriver, and La Pine Discounts across the resort (food & beverage, retail, rentals, lessons & more) Employee housing program 401k with up to 5% company match & immediate vesting Discounter daycare onsite at Mt. Bachelor Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more) Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts ***Part-Time & Full-Time positions available*** Position Summary The Food & Beverage Attendant - AKA. Café All-Rounder is a hands-on, guest-facing role responsible for preparing and serving all food and beverage offerings within Trailhead Lodge's café and communal spaces. This position plays an important role in creating a welcoming, social environment for guests and locals. This role combines food preparation, beverage service, and guest interaction, requiring an individual who is comfortable working both behind the counter and directly with guests in a fast-paced, casual café setting. Food & Beverage Operations Prepare and assemble food and beverage items, including grab-and-go offerings, light fare, coffee, beer, wine, and non-alcoholic beverages. Follow established recipes, portioning, and presentation standards to ensure consistency and quality. Maintain cleanliness, organization, and food safety standards across all prep and service areas. Support basic kitchen operations, including prepping ingredients, stocking, and organization. Monitor product quality and ensure all offerings meet Trailhead Lodge standards. Role Structure & Accountability Work is performed under the direction of the Guest Experience Supervisor/Manager Serves as a foundational role with growth potential toward Guest Experience Supervisor responsibilities. Success is measured through guest satisfaction, teamwork, reliability, and attention to detail. Work Location & Schedule On‑site position at Trailhead Lodge. Schedule may include weekends, holidays, and varied shifts based on business needs. Property operates year‑round. Interpersonal Contacts Works directly with the Guest Experience Manager, Guest Experience Supervisor, Guest Experience Attendants, and fellow F & B Attendants. Collaborates with Housekeeping, Facilities, Night Audit, and Events teams. Interacts daily with lodge guests and community visitors. Secondary Function Provide operational support to Events and Activities during high‑volume periods or staffing gaps. Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable. Partner cross‑functionally to support efficient work‑order communication and guest issue resolution. Assist with reinforcing guest service training and standards across the lodge. Additional Expectations Bring a fun, positive, and approachable attitude to every shift. Maintain a visible, professional, and guest‑ready presence in public areas. Treat all guests, teammates, vendors, and partners with respect and warmth. Maintain a safety‑first mindset for guests, coworkers, and self. Follow established procedures, service standards, and documentation guidelines. Take pride in representing Trailhead Lodge and the local community. Adapt to changing needs and willingly support other departments during peak periods or weather events. Required Knowledge, Skills & Experience High school diploma or GED required. Prior F & B experience. Outgoing personality with a genuine desire to host and help people. Strong communication skills and confidence interacting with guests. Ability to remain calm, friendly, and solution‑oriented in fast‑paced environments. Technical & Computer Skills Comfortable working in a fast‑paced, multi‑system