Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity including but are not limited to; customer order fulfillment of pharmaceutical sample product, order tracking, customer backorders/substitutes, product change requests, and coordinating any customer questions / issues that may arise.
Provides outsourced services to customers relating to invoices, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
Think creatively to identify customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and customer service.
Build strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
Communicates with sales representatives and healthcare providers regarding their needs, questions, and concerns and helps trouble shoot equipment issues, as necessary.
Manages situations regarding orders, reporting, backorders, customer complaints, and pricing investigating and reporting on anomalies and discrepancies.
Redirecting customers to applicable in-house resources as necessary and supporting general post-sales/shipment issues.
Collaborate with internal business partners in other departments to support customer and stakeholder needs.
This position adheres to a Hybrid/Flex work model. On-site attendance is required for additional training sessions, client engagements, and team-building activities
Requirements
1-3 years of experience preferred.
Must live within a 1-hour radius of LaVergne, TN.
High School Diploma, GED or technical certification in related field or equivalent experience preferred.
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range : $18.70 per hour - $26.80 per hour.
Bonus eligible : No
Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 08/05/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible scheduleEquity / stock optionsPerformance bonusParental leave
Additional Information
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Job Summary
The Senior Representative, Customer Service Operations, is responsible for providing outstanding customer service and managing Direct to Practitioner Sample accounts while providing support to field sales representatives. This position establishes, maintains, and enhances customer service and account management via appropriate contract administration, timely order fulfillment, professionalism and providing exemplary customer support.
Cardinalhealth · Lavergne-3pl Lv3, TN