Human Resources Generalist Senior

About the role

The HR Supervisor, Employee Relations, provides operational leadership for employee relations activities across the Charlotte Area Transit System (CATS). This role oversees ER case management, grievance and ESC hearing administration, and guides supervisors through workplace issue resolution. The position ensures consistent application of policies and regulatory requirements across a 24/7 transit workforce. Reporting to the Manager of HR Risk & Employee Relations, the HR Supervisor leads a team of Employee Relations Specialists while serving as a primary resource for supervisors and managers addressing performance, conduct, attendance, and workplace concerns. The role combines staff supervision with hands‑on ER practice leadership, including coaching supervisors, reviewing corrective action documentation, overseeing investigations, and serving as the lead HR representative for grievance and ESC hearings. The HR Supervisor supports organizational accountability, promotes proactive issue resolution, and strengthens workforce stability in a safety‑sensitive, union‑influenced transit environment. Employee Relations Operational Leadership Oversee daily employee relations operations and assign casework to ER staff. Serves as primary escalation point for supervisors addressing workplace concerns. Guides resolution strategies aligned with policies, and transit operational requirements. Ensure consistent handling of ER matters across bus, rail, STS, maintenance, and administrative divisions. Monitors case progress and ensure timely, defensible resolution. Ensures consistent handling of employee relations matters across departments. Grievance & ESC Hearing Administration (Lead Responsibility) Serves as the lead HR representative for all grievance and ESC hearings. Coordinates scheduling, documentation, and case preparation for hearings. Reviews supervisor documentation for completeness and defensibility prior to hearings. Prepares HR summaries, case briefs, and recommended outcomes. Ensures compliance with contractual timelines and procedural requirements. Represents HR during hearings, ensuring consistent application of policies and processes. Tracks outcomes, identifies trends, and recommends corrective actions or training needs. Supervisor Coaching and Guidance Coaches' supervisors and managers on performance management, corrective action, and documentation expectations. Assists leaders in preparing disciplinary documentation and improvement plans. Provides practical guidance on addressing conduct, attendance, and workplace behavior issues. Reinforces consistent application of policies and accountability standards. Supports early intervention to prevent escalation and reduce operational disruption. Oversight and Participation Oversees workplace investigations conducted by employee relations staff. Reviews investigative plans, documentation, and findings. Provides directions on interview approaches and evidence gathering. Participates directly in complex or sensitive investigations as needed. Ensures investigations meet organizational standards for fairness and documentation. Documentation Quality and Compliance Control Reviews disciplinary and investigative documentation for accuracy, consistency, and defensibility. Ensure documentation supports sound organizational decisions and withstands grievance or legal review. Maintains documentation standards across ER activities. Identifies trends indicating inconsistent supervisory practices or compliance risks. Workforce Consistency and Risk Awareness Identifies recurring workplace issues and organizational patterns. Communicates trends and concerns to management. Supports implementation of preventative employee relations initiatives. Promotes equitable treatment across departments. Staff Supervision and Development Supervises Employee Relations Specialists, assigning workload priorities and monitoring performance. Provides coaching to improve investigative, docum