Associates degree with 1+ years' experience in a customer facing role within a scientific environment OR
High School Diploma with 2+ years' experience in a customer facing role within a scientific environment
Certification/Associates degree in relevant field and 1-2 years of experience in a customer facing role within a scientific environment.
Basic Understanding of GLP/GxP and/or experience working in a compliance driven environment.
Working Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator a
Benefits
Health insuranceVision insurance
Additional Information
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Lab Support Coordinator
Location(s)
Customer Site - PA
Job Description
Job Responsibilities
Escorting of third party service personnel:
Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
Verify required customer health and safety requirements for site entry have been completed by engineer.
Escort the engineer to the equipment location and hand off to customer equipment owner/user.
Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report and work order status prior to engineer departure.
Communication:
Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction.
Instrument Inventory Integrity:
Conduct instrument inventory sweeps of all instruments on an as-needed basis.
Conduct spot checks of instrument inventory.
Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
Provide timely information to Customer Operations Team, through the change control process, to update the SAP database due to instrument inventory changes (ARC process)
Conduct additional lab support activities as agreed upon by departmental leadership and PKI.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills:
Ability to multi-task and work under pressure to balance conflicting deadlines
Excellent interpersonal, written, and verbal communication skills
Technical problem-solving skills and attention to details
Excellent customer service skills complimented by an ability to listen to and interpret client requests
Initiative driven with proactive skill set to improve processes
Ability to read and interpret chemical labeling and hazardous signage
Intermediate MS Office Skills: Outlook, PowerPoint, Word.
Ability to be pro-active, independent, and detail-oriented
Perkinelmer · Customer Site, PA