Act as the primary point of contact for clients, relationship managers, and internal departments by liaising with stakeholders and other financial institutions to ensure seamless processing of customer payment requests
Provide consistent support across all payment functions while maintaining excellent service levels for both internal and external customers.
Profile payment instructions accurately for processing centres, ensuring compliance with established procedures and regulations.
Respond promptly to enquiries and escalations raised by the Processing team, and escalating to AVP/VP when necessary
Process internal book transfers efficiently, including booking FX contracts as required
Assist with end-of-day processes and reconciliation tasks, ensuring all records are accurate and up-to-date.
Follow up on urgent requests diligently to guarantee timely completion of all payments without compromising quality or accuracy.
Handle Swift payments and messaging when necessary, adhering strictly to operational guidelines and best practices.
Deliver exceptional service by actioning all functions in a timely and precise manner, responding thoughtfully to customer enquiries and performing client confirmations or follow-ups.
What you bring:
At least one year of relevant experience in payments operations or banking settlements or customer service roles within financial services environments.
Your background may include qualifications in Finance or Commerce; fresh graduates eager to learn are also encouraged to apply.
Your strong attention to detail ensures every transaction is processed accurately while maintaining compliance with regulatory requirements.
You possess effective time management skills and strong attention to detail, that enable you to handle multiple tasks simultaneously while escalating issues appropriately when necessary.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
Benefits
Vision insurance
Additional Information
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Purpose of the role
The Payments Operations team is responsible for all Domestic and Cross-Border payment processing for MUFG Oceania branch. The Analyst is to perform the day to day operations of the Payment Services Operations team and provide assistance to internal and external stakeholders
Mufgub · Sydney Branch